What can we do for you?
（1）How to check with transactions？
We provide a unified management transaction platform for merchants to review all transaction details of all payment channels. The process is as below: Click the application required then enter the order list, and input the trade number or code to have a look on the bill channel, order time and the amount.
（2）What are the reasons for chargebacks？
Unauthorized, black card, stolen card; The products not the same as description; Goods are not received; Poor quality; Charge back deliberately or fraud.
（3）How to deal with refunds and charge back?
Refund processing: Merchants can make partial or full refunds for certain transactions on the background, but the handling fee is not refundable, because the bank has already charged the handling fee when the order is paid successfully. Please note there is other extra fees during this processing.

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