Melogoldpay Privacy Policy

This Privacy Policy sets out our commitment to protect the privacy of your personal data and how we may collect, use, disclose, process and manage your personal data.

Personal Information

    The personal information that we may collect includes:
  • Name;
  • Contact details;
  • Age and/or date of birth;
  • Bank, credit card account and/or financial information;
  • Tax file number;
  • Demographic information;
  • Preferences and/or opinion;
  • Information provided to us through surveys or forms;
  • Details of the products and services that we have provided to you and responses to your queries;
  • Your activities while navigating within our website(s), such as Internet protocol (IP) address, geolocation, device and network information, search queries and/or browsing behaviour;
  • Information on your access to and use of our website(s), including through cookies, your communication within the website(s), the type of browser used, the type of operating systems used, and the domain name of the internet service provider;
  • Other personal information that provide to us, directly or indirectly, through the use of our website(s), associated applications, platforms and/or accounts from which you allow us to gather information;
  • Any other information that we may collect and/or request from you and/or third-party.

Collection and Use of Personal Information

    We may collect, store, use and disclose personal information for the following purposes:
  • To enable us to provide our services and for you to access and use our website, associated applications and platforms;
  • To contact and communicate with you;
  • For internal record keeping and management;
  • For analysis, market research and business development, including operation and improving our websites, associated application and platforms;
  • To organise contests and/or provide other benefits to you;
  • For advertising and marketing;
  • To comply with our legal obligations;
  • To consider your application for employment;
  • To ensure that you are of legal age to use and utilise our products and services;
  • If you are under 14 years old, please do not use or provide any information on this website or through any function / registration on this website, or provide us with any information about yourself, including your name, address, telephone number, email address or any screen name or username you may use;
  • If we learn that we have collected or received personal information about a child under 14 years of age without parental consent, we will remove the information. If you think we may have any information on or relating to children under the age of 14, please contact us at  support@goldpomelo.com.

Disclosure of Personal Information to Third-Parties

    We may disclose personal information to:
  • Third-party service providers for the purpose of enabling them to provide the required services, including (but not limited) IT service providers, data storage, web hosting and server providers, debt collectors, maintenance or problem solving providers, marketing or advertising providers, professional advisors and payment system operators;
  • Our employees, contractors and/or related entities;
  • Our current or potential agents/distributors or business partners;
  • Payment system operators;
  • Sponsors or promoters of any contests we may organise;
  • Any person and/or entity with whom our business or assets (or any part thereof) will be or may be transferred to (in good faith);
  • Credit reporting agencies, courts, tribunals and regulatory agencies in event of non-payment for any the goods and services provided to you; courts, tribunals, regulatory agencies and law enforcement officials as required by law and regulation, in connection with any legal proceedings or for the purpose of establishing, exercising or defending our legal rights; agents/distributors, subcontractors or third parties who market directly to you, for the purpose of providing you with information, products, and/or services;
  • Third-party data collectors and processors, such as Google Analytics, WordPress, Mailchimp, SurveyMonkey, BambooHR, Xero, Salesforce, Atlassian/Confluence, and Amazon;
    • When we disclose your personal information to third-parties (including data processors), we will require the third-party to process your information in accordance with the Privacy Policy. The third-party will only process your personal information in accordance with our written instructions, and we require the third-party to comply with the privacy protection principles set out in the GDPR for the transfer and processing of personal information. When we refer to “processing” in these Provisions/Terms and this Privacy Policy generally, we mean any operation or set of operations performed on personal information, be it by automated or manual means, such as collecting, recording, organizing, structuring, storing, adapting or altering, retrieving.
  • Please note that we use the following third-parties to process your personal information:
  • Financial institutions;
  • Payment processors;
  • Ticketing system providers;
  • Customer relationship management providers;
  • Fraud detection providers;
  • Data room/centre or data transfer providers;
  • Cloud hosting providers.

Treatment of Sensitive Personal Information

    Sensitive information falls under the purview of the Personal Information Protection Law of the People's Republic of China. Sensitive information includes information in relation to your racial or ethnic group, political opinions, religion, membership in unions or other professional associations, philosophical beliefs, an individual’s sexuality, sexual orientation and behaviour, criminal records, health records, and biometric information.
    We will not collect sensitive information without your consent.
    If you consent to share such information with us, your sensitive information will only be used or disclosed in relation to the primary purpose for which it was collected, and as permissible by law.

Your Rights and Choices

    Consent & Choices: Please read this Privacy Policy carefully. Providing us with your personal information means that you agree to the collection, preservation, use and disclosure of your personal information in accordance with this Privacy Policy. If you are under the age of 14, you must have; and, to the extent permitted by law, the permission of your parent or legal guardian to visit and use this website and they (your parent or guardian) have given us your personal information. You are not required to provide us with personal information, but failure to do so may affect your access to products and/or services available on or through this website.
    Information from third-parties: If we receive personal information about you from a third-party, we will protect you in accordance with this Privacy Policy. If you are a third-party providing the personal information of another person, it means and assures you that you have obtained the consent of that person to provide personal information to us.
    Restrictions: You may choose to restrict the collection or use of your personal information. If you have previously agreed that we should use your personal information for direct marketing purposes, you may change your mind at any time by contacting us with the following details. If you ask us to restrict the way we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
    Accessibility and Data Portability: You can ask us to provide detailed information about you. You can obtain a copy of your personal information in our possession. Where possible, this information will be provided in csv format or other easy-to-read machine format. You can ask us to remove any personal information we have about you at any time. You may also ask us to transfer our personal information to a third-party (data portability).
    Correction: If you believe that any information we have about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
    If you have a complaint about the way we handle your personal information, please contact us at  support@goldpomelo.com.
    Unsubscribing: To unsubscribe from our email database or to opt out of newsletters (including marketing newsletters), please contact us using the details below or use the opt-out feature provided in the newsletter to opt out.

Storage and Security

    We are committed to ensuring that the personal information we collect is secure. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures, such as pseudonymization and encryption of personal information, to protect and secure personal information and to prevent its misuse, interference, loss and unauthorized access, modification and disclosure.
    We cannot guarantee the security of any information transmitted to us or by us over the Internet. The transmission and exchange of information is at your own risk. Although we have taken steps to prevent unauthorized disclosure of information, we cannot assure you that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.
    We store your personal information in a variety of ways, including in electronic form and in paper form. The security of your personal information is of paramount importance and we take reasonable steps to protect it from misuse, interference, loss, unauthorized access, modification or disclosure. We do this in a number of ways, including:
  • We provide access to a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database so that only authorized personnel with special access rights to our systems can access them and are required to keep the information confidential;
  • After the transaction, your private information (credit card, social security number, financial information, etc.) will be retained for more than 60 days for continued use of our payment services;
  • IT and Document Security Policy;
  • Confidentiality requirements for our employees and contractors;
  • Access to personal information only by those who will need it to perform their duties;
  • Our training and reminding our employees of your obligations with respect to information;
  • Secure access to our offices;
  • Electronic security systems, such as firewalls and data encryption on our websites.

Cookies and Web Beacons

    From time to time, we may use cookies on our website. Cookies are text files placed in your computer's browser to store your preferences. Cookies themselves do not tell us your email address or other personally identifiable information. They do, however, allow third-parties (such as Google and Facebook) to prompt our ads to appear in your social media and online media feeds as part of our retargeting campaign. If and when you choose to provide personal information to our website, that information may be linked to the data stored in the cookie.
    From time to time, we may use web beacons on our website. web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor visitor behaviour and collect data about how visitors view the page. For example, web beacons can be used to count users who visit a web page or to pass a cookie to the browser of a visitor who views the page.
    We may use Google Analytics to collect and process data. To learn how Google uses data when you use a third-party website or application, please visit www.google.com/policies/privacy/partners/.

Links to Other Websites

    Our website may contain links to other websites. We do not have any control over those sites and we are not responsible for the protection and privacy of any personal information you provide while visiting those sites. Those sites are not governed by this Privacy Policy.

Amendments

    We may change this Privacy Policy at any time at our discretion. If an amendment to this Privacy Policy is material, we will notify you by contacting you at the contact details you have provided to us.

Contacting Us

    If you have any questions about this Privacy Policy, you may contact us using the following information. Melogoldpay email:  support@goldpomelo.com. Melogoldpay email： support@goldpomelo.com